Endpoint Management
- Ivanti EPM & Ivanti Neurons
- Workspace ONE UEM / Omnissa
- MobileIron
- Android Enterprise
- Samsung Knox OEMConfig
Endpoint Engineer · Chicago Suburbs, IL
Jacob Dolph
I keep enterprise Windows fleets healthy: endpoint management, packaging, imaging, and patching with Ivanti EPM/Neurons and Workspace ONE UEM.
Practical, operations-focused engineering
Endpoint Engineer with progressive IT experience across enterprise support, senior technical escalation, and endpoint engineering. Strong background supporting Windows 10/11 environments, endpoint lifecycle management, Ivanti EPM/Neurons, Workspace ONE UEM, application packaging, imaging, patching, driver/BIOS updates, and Tier-3 troubleshooting. Known for root-cause analysis, clear documentation, vendor coordination, and translating repeat support issues into scalable endpoint standards and deployment processes.
- Tier-3 Windows Support
- App Packaging & Imaging
- Patch & Endpoint Compliance
Core technical skills
Windows Engineering
- Windows 10/11 & feature upgrades
- Group Policy & registry
- OMA-URI configuration
- Windows Update remediation
- Event Viewer / log analysis
Deployment & Imaging
- PXE, WinPE, WIM imaging
- Driver injection & HII
- Surface / Lenovo / Dell hardware
- BIOS & firmware deployment
Automation & Packaging
- PowerShell & silent installs
- MSI / EXE / MSIX deployment
- Detection logic & winget
- Office Deployment Tool
- Dell Command Update CLI
Identity, Network & Security
- Active Directory & Entra ID / Azure AD
- Okta SSO
- Certificates
- Cisco AnyConnect
- GlobalProtect migration support
Professional experience
Lawson Products
Endpoint Engineer
April 2025 - Present
- Engineer and support enterprise endpoint solutions for Windows 11 devices, Android tablets, Surface, Lenovo, and Dell hardware across production support and deployment workflows.
- Administer Ivanti EPM, Ivanti Neurons, Workspace ONE UEM / Omnissa, and legacy MobileIron for device configuration, app deployment, compliance, and troubleshooting.
- Build, test, and troubleshoot MSI, EXE, MSIX, PowerShell, winget, Office Deployment Tool, and Dell Command Update deployments with platform-specific detection and compliance logic.
- Support Windows 11 readiness and feature upgrade initiatives, including driver compatibility, BIOS/firmware updates, device policy validation, user impact analysis, and remediation planning.
- Resolve complex endpoint issues involving Windows Update failures, application install errors, certificates, VPN connectivity, Okta SSO behavior, cellular/WWAN issues, and driver conflicts.
- Create deployment notes, support scripts, technical documentation, and operational procedures for help desk, service delivery, and engineering teams.
Senior Technical Support
April 2024 - April 2025
- Served as an advanced escalation point for endpoint, application, device, and user-impacting incidents in a business-critical support environment.
- Supported Windows desktop troubleshooting, device setup, hardware replacement, application repair, VPN troubleshooting, Microsoft 365/Exchange issues, Active Directory tasks, and device lifecycle workflows.
- Partnered with engineering resources to diagnose recurring issues and transition repeat fixes into standardized scripts, documentation, policy changes, or deployment improvements.
Technical Support
April 2022 - April 2024
- Provided frontline and escalated IT support for enterprise users, endpoints, applications, account access, hardware, printers, mobile devices, and remote connectivity.
- Built strong operational knowledge across service desk workflows, ticket documentation, incident prioritization, end-user communication, and cross-team escalation, leading to promotion into Senior Technical Support.
Heniff Transportation Systems, LLC
IT Support Specialist
July 2020 - April 2022
- Supported end-user technology needs in a full-time IT support role, troubleshooting hardware, software, account access, connectivity, and endpoint issues.
Selected engineering work
Windows 11 Endpoint Enablement
Supported transition and management planning for Windows 11 sales laptops while maintaining Android tablet management in Workspace ONE UEM.
Ivanti Application Deployment
Packaged and troubleshot enterprise applications, shortcuts, drivers, and runtime dependencies through Ivanti Neurons/EPM, including download/cache failures and compliance states.
Imaging & Driver Support
Supported PXE/WinPE imaging, Surface/Lenovo/Dell driver injection, storage/NIC driver troubleshooting, HII failure analysis, and boot media workflows.
Connectivity & Identity Troubleshooting
Investigated Okta SSO, embedded browser behavior, Cisco AnyConnect certificate/routing failures, GlobalProtect migration scenarios, and cellular-only authentication issues.
Workspace ONE UEM Lab
Stood up a standalone Workspace ONE UEM instance for Windows 11 device management, resolving enrollment, profile, and policy issues end-to-end with AI-assisted troubleshooting.
AI-Assisted Website Launches
Built and launched two production websites, including this one: Git-based deployment to managed hosting, DNS cutover, and cache troubleshooting, directing Claude through the implementation.
Tools & platforms
- Ivanti EPM
- Ivanti Neurons
- Workspace ONE UEM / Omnissa
- MobileIron
- Microsoft 365 Admin
- Exchange
- Active Directory
- Entra ID / Azure AD
- Group Policy
- PowerShell
- Windows Event Viewer
- DISM
- WinPE
- PXE
- WIM
- Dell Command Update
- Lenovo / Surface driver packs
- Samsung Knox Service Plugin
- Okta
- Cisco AnyConnect
- GlobalProtect
- Claude Code
Education
Bachelor’s Degree in Information Systems & Technology
Let’s talk endpoints.
Open to conversations about endpoint engineering, UEM/MDM, and Windows infrastructure roles.